{"id":5708,"date":"2024-08-05T06:49:23","date_gmt":"2024-08-05T06:49:23","guid":{"rendered":"https:\/\/www.virbyjp.com\/faqs\/"},"modified":"2024-08-05T07:27:15","modified_gmt":"2024-08-05T07:27:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.virbyjp.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t
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What is VIR by JP?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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VIR by JP is a company specializing in home delivery of your bulky purchases, such as furniture and appliances. We offer quality service to ensure your items arrive safely and in a timely manner.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does my delivery with VIR by JP work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once your order is placed with your seller, they send us the delivery details. We then contact you by SMS or email so you can choose a home delivery appointment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I ensure the level of service during my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This information is present above the QR Code we sent you and will be requested by our delivery person.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery times?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Delivery times vary depending on the availability of your product in our network and your location.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I choose the day and time of my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we offer several half-day slots so you can choose the one that suits you best. This selection is made by clicking on the link communicated in our appointment SMS or email.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I am no longer available during the selected slot?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u25e6 Delivery is the next day or the same day:<\/strong> You will receive a new link within 48 hours to choose a new appointment date.<\/p>\n

\u25e6 Delivery is more than 48 hours away:<\/strong> You can reschedule your appointment from the link we sent in our SMS. If you have not received the SMS, you can contact us on our site vir.fr.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if my appointment is canceled?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If your appointment is canceled by our agency, we will inform you immediately by SMS and contact you within 48 hours for a new appointment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Tracking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We will send you notifications at each key stage of the delivery process:
\n\u25e6 Appointment SMS or email:<\/strong> Once your order is managed by our delivery agency.<\/p>\n

\u25e6 Appointment confirmation:<\/strong> After the appointment is taken into account.<\/p>\n

\u25e6 Delivery reminder:<\/strong> The day before your delivery, you will receive an SMS indicating a 2-hour slot.<\/p>\n

\u25e6 Arrival announcement:<\/strong> On the day of the service, to inform you of the estimated arrival time of your delivery person.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if the delivery team is late?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In case of a delay from the delivery team and if you cannot wait, we will contact you within a maximum of 48 hours to schedule a new appointment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return an item after delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Returns must be organized directly with the seller of the item. VIR by JP will then be informed by your seller and will organize the return of your product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tModification of my contact details<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u25e6 Change of address:<\/strong> We invite you to contact your seller directly.
\n\u25e6 Change of phone number:<\/strong> You can contact us via CHAT directly on our website vir.fr.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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How can I contact VIR by JP customer service?<\/strong> For any questions or assistance, you can contact us via CHAT directly on our website vir.fr. Please have your order reference handy, which you can find in the SMS or email we sent you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What is VIR by JP? VIR by JP is a company specializing in home delivery of your bulky purchases, such as furniture and appliances. We offer quality service to ensure your items arrive safely and in a timely manner. Delivery Process How does my delivery with VIR by JP work? Once your order is placed […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5708","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/pages\/5708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/comments?post=5708"}],"version-history":[{"count":3,"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/pages\/5708\/revisions"}],"predecessor-version":[{"id":5711,"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/pages\/5708\/revisions\/5711"}],"wp:attachment":[{"href":"https:\/\/www.virbyjp.com\/en\/wp-json\/wp\/v2\/media?parent=5708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}